Case Study 2

Customer Profile

The organisation is a key distributor of fastener and hardware products in the UK.

Services used

Sinops were commissioned to supply a basic range of fasteners and based on the success of this range now supplies an increased range and additional hardware products.

A full packaging service is also provided with retail ready product delivery.

Outcomes

The customer has achieved average savings of 19% across all supplied products and has increased the range and volume of products purchased year on year for three years.

Customer issues

Initial customer concerns were both product quality and ability to solve any problems as they occurred due to previous negative experiences when sourcing overseas.

What the customer says

"We had some bad experiences in the past with sourcing components from overseas but the fact that Sinops were UK based and owned their own facilities gave us the confidence to try again – the business we do with them continues to expand”